An Android device that supports the Mobile Device Unlock app:
Once the unlock request is processed, customer need to
1. connect phone to wifi
2. go to play store and install "Device Unlock" app from tmobile.
3. open app and select "Permanent Unlock"
Phone will check status from server and reboot.
Make sure your phone is CLEAN before place your order: http://www.t-mobile.com/verifyIMEI.aspx as you might and up having to pay for a "Cleaning Service" to use the phone in the USA (and we're not offering cleaning service) !
Blacklisted = NOT SUPPORTED = NO REFUND
In case of problem unlocking your phone after delivery:
- Ask us by email for FIX (we will perform one free FIX without asking for Video Proof)
- If after fix, the phone is still locked, then please contact us by email to get the UNIQUE reference code we will ask you to show in the video (to make sure the video was recorded AFTER we fix)
We only refund for "NOT ELIGIBLE FOR UNLOCK" issue, we will not refund any complaint about "Communication Error" or "Server not responding. please try again later.". It is mandatory to check before ordering if your phone have "Server not responding. please try again later." issue. If the answer is yes then you can try to fix this error by performing a hard reset on your phone, or upgrading his firmware. Again make sure your phone can communicate with "Device Unlock App" server BEFORE place your order.